Alana Sievers

ITR Economics (a Crowe LLP company)

Translate the Partner and executive team's strategy into executable roadmaps and measurable outcomes, leading a remote 12-person technology team; own a $1 million annual technology budget.

• Run the leadership operating rhythm through EOS (L10) meetings: own the KPI scorecard, prepare monthly business review materials, and report performance, risks, and commitments to executives; use AI to take notes and summarize executive meetings.
• Lead AI adoption: selected and rolled out Claude, Codex, and Copilot across the full software development lifecycle, cutting ticket turnaround time by 40%, and set best practices for how the team uses them; use AI for product market research.
• Led the organization-wide agile transformation, designing the planning, launch, and after-action review processes that improved on-time delivery by 20%.
• Oversaw technology adoption and integrations: a 3-month Okta identity and access management rollout for all internal users of a company application and API integrations with HubSpot (CRM) and Authorize.net (payments); spearheading the SOC 2 compliance effort for the company's customer-facing product.
• Develop talent: hire, mentor, and evaluate 6 engineers with clear KPIs, structured growth plans, and annual team plans.

ITR Economics (a Crowe LLP company)

Managed a $1 million technology budget, infrastructure decisions, and 4 IT vendor contracts, holding vendors accountable to scope, cost, and delivered value.

• Member of the executive team; owned the company's 1–5 year technology vision, aligning technology investments with business objectives and presenting plans and progress to leadership.
• Built an in-house IT function from scratch to replace an outsourced managed-services provider, saving $250K per year.
• Led the company-wide migration of all ITR systems into Crowe LLP following the acquisition.
• Owned all AI initiatives for the company, building business cases and launching new applications to improve operations and product offerings.
• Owned company-wide security policy, enterprise risk, regulatory compliance, and disaster recovery and breach response plans.

ITR Economics (a Crowe LLP company)

Managed an 8-person team and a portfolio of 6 concurrent projects, ensuring on-time, on-scope, quality delivery.

• Created and presented performance metrics to the executive team to inform investment and prioritization decisions.
• Coached engineers on career development and technical growth to build a skilled, engaged team.

AssuriCare

• Reported project status, risks, and dependencies weekly to the executive team.
• Managed three outsourced development vendors, holding them to company deadlines and quality standards; helped migrate development teams to the Scrum model.
• Served as Scrum Master for three squads and helped manage the development backlog.

Worldpay

• Led 2 large, top-priority programs supporting the Vantiv–Worldpay acquisition, organizing dispersed, cross-functional teams and trains within SAFe.
• Ran daily production calls during the transition of acquired merchants, escalating and resolving processing issues immediately.
• Led multiple large, top-priority initiatives, including creating new capabilities for merchants and coding to a front-end gateway.
• Validated merchant data and assisted in correcting invalid merchant data on processing platforms during the Vantiv-Worldpay merger.

Worldpay

• Supported the acquisition of the Moneris book of business; serviced merchant accounts and conducted on-site annual business reviews.

Vantiv

• Lead operations project manager on three projects (Speech Analytics, Interaction Web Portal, Callback Functionality) using Agile and Scrum.
• Worked alongside the Strategic Program Manager to assess the status of all projects against the service strategy; member of the Vantiv Women’s Business Network.